People Delivery Assistant - Brackenfell at Shoprite Group of Companies

Job Objectives

Employee Centric Delivery

• Providing administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to.
• As directed by the People Partner and/or Divisional People Partner, providing additional People support to various stakeholders to support them in delivering and efficient and effective service to business and employees across the People functions and employee life cycle – i.e recruitment, payroll related, benefits related, wellness, communications, onboarding, exit management etc.
• Adhering to legislative as required by the functional role.
• Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained.
• Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
• Compiling and updating documents as required.
• Capturing, loading and processing of relevant documents on relevant systems.
• Maintaining filing and recording all required administration on systems for reference and auditing purposes.
• Making use of official templates and systems for correspondence, memo and related administrative activities.
• Updating and maintaining People data in accordance with data standards.
• Conducting general office and/or functional specific administration.
• Capturing and managing orders in the relevant systems where relevant within the function.
• Receiving stationery and supplying stationery as per order within the People function and as relevant.
• Maintaining stock levels and timeously place orders as required and relevant within the function.
• Liaising with external third parties if required in terms of the People processes within functional area.
• Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.
• Ensuring work is completed according to the sequence required and agreed prioritisation.

People (Self, Team & Organisational)

• Participating in, and aligning with the People team to deliver solutions and services to the business.  
• Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.  
• Participating in various team activities that foster a wellness culture to ensure that the team team mentally, physically and emotionally feels supported.  
• Participating in the enablement of a culture of open and transparent communication within the team. 

Financial, Reporting & BI

• Ensuring accuracy in data input and relevant reports as applicable to the business.
• Using official data sources to inform administrative outputs.
• Assisting with compiling basic reports for input to broader People requirements.
• Consolidating basic costs or data as required. 

Governance & Compliance

• Ensuring compliance with relevant labour relations frameworks and legislation.  
• Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act. 
• Managing the identification and mitigation of functional team and administrative risks.    

 Future-Fit  

• Participating in the integration and effective flow of work with other service areas and business. 
• Identifying opportunities for continuous improvement in administrative and assistant delivery services. 
• Suggesting or sharing ideas related to relevant functional technology requirements where required.

Qualifications

• Diploma in HR, Administration or equivalent - (beneficial).
• Grade 12, National Senior Certificate - (essential).

Experience

• +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle – delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role - (essential).
• Experience within the FMCG, retail sector or similar - (preferred).

Knowledge and Skills

• Works cooperatively with others and effectively manages disagreements. 
• Takes responsibility for own work or projects. Gets involved in projects without being prompted and takes on additional responsibilities. Takes initiative to update own knowledge base and skillset.
• Monitors activity to measure progress against set timelines. 
• Works through the relevant details and facts.
• Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. 
• Uses the required system within this process.
• Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections.