Operations Controller at Bidvest International Logistics

Qualifications & Experience;    

• Matric.
• Relevant Qualification in Supply Chain Management would be beneficial.
• Previous work experience in a Supervisory Role.
• Minimum of 3 years work experience with Inventory and Stock Control.
• Minimum of 3 years work experience with CHEP.

Key Responsibilities;    

Customer Service;

• Quick response to Customer queries is of high importance.
• Ensure Customers are aware of all processes and expectations are met.

Operations;

• Take Control of operational activities.
• Ensure high levels of Inventory accuracy.
• Daily Client requests to be achieved; returns, receipts and dispatches.
• Ensuring adherence to SHEQ and ISO company standards / policies.
• Ensure that regular operations meetings are held with staff to manage output and expectations.
• Encourage continuous improvement of service.
• Ensure that all quality objectives are measured and met.
• Ensure compliance to good hygiene and housekeeping disciplines within all areas under your responsibility.
• Manage the servicing & maintenance of all equipment within department.
• Ensure that the department aligns itself to the BIL corporate framework and that all signage and uniforms uphold the image of BIL.
• Monitor and maintain discipline in all areas which you are responsible for.

Reporting;

• Daily, Weekly and Monthly measurement and reporting of KPI Achievement.
• Ensure on time submission of weekly / monthly management reports.
• Monthly SHERQ report.
• Monthly reporting to management of Cycle count results.

People Management;

• Ensure that staff productivity in operations are measured and achieved.
• Establish KPI's for subordinates and manage accordingly.
• Conduct Performance Appraisals for staff in line with company deadlines.
• Manage absenteeism and ensure BIL code of conduct are understood.
• Ensure all staff within the Facility comply with correct daily use of PPE and uniforms.

Skills & Competencies;   

• High Customer Service levels.
• Ability to work with minimal supervision.
• Excellent Communication skills, both written and verbal.
• Excellent Planning and Organizational skills.