Motor Assessing Administrator - Parktown at Hollard Insurance

Role Objectives:

• To provide administrative support to the Assessing team in a growing and demanding environment. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical Admin support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities:

• Ensure the reduction of claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay), follow agreed processes and adhere to relevant mandate.
• Drive towards service delivery, accuracy and ensure correct assessor is appointed for the relevant assessment.
• Ensure that standard operating procedures are being followed and request all relevant information from internal and or external assessor for accuracy of assessments.
• Update the line of business system with all relevant information and update financials timeously.
• Deliver a reliable administrative support, customer service and improve the overall customer relationship to all business units.
• Acknowledge customers and brokers promptly and treat them in a courteous manner.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adhere to system procedures and requirements.
• Ensure that at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate and manage risk; quantum; work in progress; final costing; vehicle substitution and quality assurance.
• Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements.
• Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Local branch support in terms of technical aspects of claims.
• Ensure full compliance to all processes, policies and procedures and identify areas of improvement.
• Produce required reports timeously including detailed analysis thereof.
• Provide action plans and follow up with corrective actions to all variances.
• Other adhoc duties.

Required Knowledge and Experience    

• 3 years experience in the Motor / Insurance Industry
• Strong Admin Skills; MS Office and Outlook
• Telephonic Negotiation Skills
• Conflict handling skills
• Basic business ethics and financial principles related to claims:
• Time management
• Change management
• Knowledge of commercial and industrial short-term insurance including:
• Claims procedure
• Insurance terminology
• Product knowledge

Educational Requirements    

• Matric or NQF4 Equivalent
• Technical (Motor) qualification advantageous

Closing Date    
2023/08/02