Merit: Claims Service Consultant - JBH at Santam Insurance

• The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage workload and instructions from all systems 
• Ensure completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically/email for any identified outstanding information.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction
• Responsible for arrange and manage car hire requests and extensions
• Various other duties as the role may require

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Minimum 5 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Customer service -interaction with role players in the motor industry
• Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation