Marketing Coordinator - Cape Town at Marriott International

POSITION SUMMARY

Promoting on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. The Marketing Coordinator is fully connected into resources in their region; building deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

Education, Experience and Competencies:

• Tertiary degree (Communications, Marketing or Business)
• 1-2 years Marketing experience
• Basic understanding of the digital environment as a distribution and marketing / engagement channel
• Experience with digital marketing / direct response campaigns
• Excellent communication skills; Demonstrated poise, tact and diplomacy
• Organized, detail-oriented and deadline-sensitive
• Strong customer service orientation essential; Takes initiative, anticipates needs
• Digital native and fast-learner.
• Understanding of the online production process a plus
• Must be able to speak, read, write and understand English, an additional language is beneficial ¾ Excellent internal and external communication skills, both verbal and written
• Event management / organizational skills
• Understanding of consumer trends in the digital sphere
• Innovative, proactive and resourceful
• Passion for the travel & hospitality industries
• Ability to analyze data and establish appropriate action plans