Manager: Onsite Operations - Pinetown at BCX

Core Description

• Manage all aspects of the branch and its staff.  Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. 

Key Deliverables / Primary Functions

•     Managing client/customer expectations by maintaining contracted SLA
•     Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
•     Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation 
•     Maintain and ensure all bill of materials are documented and submitted; manage branch expenses – overtime, fuel, consumables, electricity, third party vendors and services
•     Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
•     Ensure company HES principles, process, procedure and compliance is always adhered to and maintained
   

Core Functional Skills & Knowledge

• Decision Making
• Leading Teams / Team Leadership
• Customer Service
• Analytical and Problem Solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Leading and supervising
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Coping with pressures & setbacks
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience

Or

• If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level

Certifications

• Preferred/Advantageous Certifications:
• ITIL