Manager: Large and Complex Claims at Absa Group Limited (Absa)

Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development 
• Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction 
• Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)