Manager: Enterprise Automation at MTN

Mission/ Core purpose of the Job

• The Manager: Enterprise Automation is responsible for developing and architecting automated processes and solutions that are used to optimize the management of all IT Infrastructure as well as drive process efficiencies within the organization.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Enterprise Automation will be accountable to achieve the following objectives:

• Guide the development, implementation and maintenance of a strategy and framework for Enterprise Automation including documentation of policies and procedures.
• Develop and maintain Enterprise Automation standards and policies, and ensure that these are available to stakeholders.
• Foster and evangelize a DevOps culture within operations and support teams and with our partners in development.
• Work closely with the operations, development, support and business teams to deliver superior processes for provisioning, configuration management and related service, both on-premise and in the cloud and drive continuous improvement of environmental stability while reducing friction and mean time to recovery (MTTR) and deployment
• Manage technical resources that may be direct reports or matrixed project resources during the implementation of technical automation solutions.
• Provide granular, transparent, and thorough level of details that can be analysed to identify patterns and to provide insights to make continuous improvements across the enterprise.
• Identify, track and report on key metrics indicating Automation/DevOps effectiveness
• Identify and fix incoming problem tickets through rapid resolution of incidents and elimination of human errors that can impact enterprise systems.
• Monitor automation behaviours, detect failures and identify dependencies to avoid future failure.
• Continuously monitor the environment of the organisation to detect new patterns, not stopping at the first pattern identification but continuing to look for additional opportunities for improvements, and removing old patterns that are no longer used, obsolete and redundant.
• Adopt an analytics-driven, continual service improvement process to propose new automation, and use cases and updates to those deployed already by considering trends in the behaviour of active (deployed) automation, new trends in the organisation’s environment, service requests etc.
• Provide guidance and expertise to stakeholders on Enterprise Automation related issues.
• Provide insight into (or take the lead on) projects / programmes impacting Enterprise Automation initiatives or objectives.
• Regularly report status, progress, issues and risks to management, with supporting metrics where available
   

Key Deliverables

• Reduced time to deploy and/or implement
• Reduce IT cost an Improved compliance
• Disaster recovery and risk of failure
• Increased availability
• Adherence to defined standards and methodologies
• Efficient delivery in line with defined SLAs
• Efficient and effective resolution of issues logged and timely escalation of unresolved issues.
   

Role Dependencies

• Active support from the GM: Infrastructure Planning
• Deep understanding of the Group Technology and Core Design & Delivery strategies
• Deep understanding of Enterprise Automation best practice
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OpCo and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 3 year tertiary degree / diploma
• Relevant certification / accreditation / membership with professional body is advantageous
• Fluent in language of country with basic command of English

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising others
• Worked across diverse cultures and geographies (advantageous)
• Self-motivated with strong project and people management skills
• Experience with installation, configuration, and administration of the relevant technologies – Puppet, Chef, Cloud Orchestration and integration, etc
• Experience working in a medium to large organization

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Other:

• Regional and international travel (if required)
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: MTN OpCos, Group Technology, MTN Digital, IT Management, PMO
• Key suppliers: Key Technology Partners, Vendors, Relevant Industry Bodies