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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Our retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.
Qualifications
Minimum Matric qualification or equivalent qualification
FAIS accreditation is essential
Completed RE exams
Additional Information
Experience:
Extensive Client Care/Sales/Retention experience is essential
Required Competencies & Personal Attributes:
Sales and/or Client service oriented
Attention to detail/Quality oriented
Resilience
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Extensive sales experience is essential
Previous call centre experience - preferably in a sales or retention environment
Ambitious
Highly Motivated
Driven
Customer service enthusiasts
Skills:
Selling skills
Interpersonal and communication skills
Extensive sales experience is essential
Previous call centre experience - preferably in a sales or retention environment
Negotiations
Keyboard skills
Administration skills
Influencing
Practical learning
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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