Lead IT Support Specialist at Old Mutual South Africa

Job Description

• The Interoperability team plays a key role within Old Mutual Limited, facilitating organized and effective data exchange between information systems to support digital engagement. Old Mutual’s longstanding history and unquestionable success in the financial industry provide a solid foundation for expansion of its digital platform.
• The Lead IT Support Specialist role requires participation in technical design, implementation and maintenance of software and infrastructure supporting applications or services in the Interoperability layer.
• The Lead IT Support Specialist is responsible for day-to-day support and maintenance of IBM  MQ Q Managers and IBM Integration Brokers (IIB), hosted across RHEL on AWS platforms.
• The individual will be responsible for achieving results through own efforts relating to all MQ and IIB related operational tasks, using Agile principles.

Key responsibilities:

• Install and configure IBM Websphere MQ and IBM Integration Broker
• Maintain and support Q Manager and Broker infrastructure and hosting platform
• Responsible for capacity monitoring
• Complete daily system health checks
• Maintain system diagrams and relevant system documentation
• Manage end-to-end patch management, security of compliance of RHEL environment
• Disaster recovery and business continuity
• Monitoring and Management of Q Manager and Broker Infrastructure and backups
• Troubleshooting and integration with other systems
• Manage certificates on Linux
• Facilitate continuous improvement to increase stability, client delight and operational excellence

Additional support requirements:

• Communicates effectively regarding support-related activities.
• Pro-actively monitors the production environment.
• Provides 24 x 7 first-line standby / support for production environments.
• Participates in software and/or hardware upgrades.

Requirements: Qualifications and Experience

• Matric, with a degree in Computer Science/ Engineering/ Mathematics or related  
• IBM Certified System Administrator in MQ and Integration Broker
• Linux certification
• AWS Certification
• 5+ years experiences in a similar role
• 5-6 years practical technical support experience. Broader knowledge across platforms.
• A good understanding of any of (proof of experience) IT Maintenance and Support functions
• Strong analytical and problem-solving skills with experience in troubleshooting MQ and IIB issues as well as performance issues
• Experience with Linux scripting and infrastructure automation
• Familiarity with networking devices, protocols, load balancing, LDAP, failover, clusters
• Experience with Dynatrace monitoring and Grafana tool
• Knowledgeable in resolving heap and out of memory thread issues
• Standby availability (after hours)
• DR facilitation and roll-out management
• Experience on Incident, Change and Problem management within SLA (ServiceNow and Jira)
• Excellent communication (oral and written), interpersonal, and organizational skills are required; teamwork and collaboration

Required Skills

• MQ Administrator, IIB Administrator, AWS Practitioner, Disaster Recovery (DR), Information Technology (IT) Support, Infrastructure Automation, Java, Production Environment, Systems Support, Red Hat Enterprise Linux

Closing Date

31 March 2023