Key Account Manager (Mining) at Liquid Intelligent Technologies

ROLE PURPOSE

• Maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key customers in the mining industry and define and execute sales strategies that focus on increased sales and profitability. 
• Effectively position Liquid Intelligent Technology to be the Technology partner of choice in the market by cultivating relationships, identifying opportunities, and consultatively selling Liquid Intelligent Technologies services and solutions that meets client requirements. Achieve sales targets for the assigned portfolio per segment.

ROLE DESCRIPTION

Effective Account Management

The Account Manager serves as the primary contact liaison and take full accountability for account health including managing internal departmental escalations.

• Create/develop and maintain business relationships with customers, gaining an in-depth understanding of the customer's business and industry.
• Identify key role players and develop and maintain a professional network.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Intelligent Technologies' delivery and support functions.
• Ensure that all sales deadlines are met.

Build and Grow Client Relationships and ensure excellent Customer Experience

• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.  Provide input and align to broader Liquid Intelligent Technologies strategies and business initiatives to support the required revenue growth and acquisition of new revenue.
• Identify new market opportunities by selling and integrating Liquid Intelligent Technologies’ offerings to new and existing clients.
• Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.
• Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes and keep accurate records.

Development and maintenance of a sales pipeline to reach sales targets.

• Responsible for generating leads and developing a pipeline for the sales segment and for identifying and establishing relationships.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients, deliver presentations and propose consultation-based solutions.
• Keep abreast of market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies. 

Requirements

• Relevant Diploma/Degree along with a minimum of 5 years' sales experience in the mining industry with a proven sales track record of selling fully managed services solutions relevant to the mining sector.
• Indepth understanding of medium to large Mining Companies and a technical knowledge of the ICT/Telecommunications industry.