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LabourNet Management’s Ultimate HR Solutions, Your strategic partner to assist employers to manage every aspect of the employer-employee relationship. Employers today are facing the dual challenge of maximising the return on their Human Capital on the one hand, while managing the huge legal and administrative responsibilities that the various labour re...
About the job
Join us as a Junior IT Support Engineer to provide technical support to employees within the LabourNet Group. Ensuring that employees have functional company equipment, keeping record thereof and troubleshooting any issues that may arise. The main criteria of successful job performance is ensuring that the agreed service levels are met or exceeded for end-user support.
Duties and Responsibilities:
Inclusive of, but not limited to:
Respond and track service issues and requests through to resolution as per the agreed SLA
Acknowledgement and allocation of service requests and incidents
Ensure all incidents and requests are logged
Ensure proper escalation of unresolved and priority issues to the appropriate internal teams
Provide prompt and accurate feedback to internal clients and stakeholders
Installing, configuring, and troubleshooting of computer hardware, software, systems, networks, and printers
Setting up accounts for new users as per LabourNet processes and procedures
Repairing and replacing equipment as necessary
Ensure that all assets are tagged, and list is up to date
Follow standard operating processes, procedures, and policies
Liaising with partners and vendors on incidents and procurements
Document technical knowledge in the form of notes and manuals
Maintenance and housekeeping on IT systems
Basic network skills, including troubleshooting, TCP/IP setup and end user connectivity problems to LAN, Wi-Fi, 3G
Ensure that all IT asset insurance claims are processed
Desired Experience & Qualifications:
You need to have:
Matric
A+, N+, MCSA / MSCE
Diploma/B.Degree in IT would be advantageous
2-3 years of practical work in the field of IT and IT Support (at user, system, and network level)
- Experience with the Office 365
- Troubleshooting Windows 10
Experience in troubleshooting and performing administrative tasks on desktops, laptops, and end-user devices
Experience in liaising with partners and vendors
Experience with ticket handling and management systems including prioritisation
Working knowledge and experience with Active Directory
If you meet all the requirements - please apply via LinkedIn
If you do not receive a response within 2 weeks, please deem your application to be unsuccessful.
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