IT Support Technician – Cape Town (6 month contract) at Paracon

Minimum 12 years working experience with the following technologies are required:

• Windows 10/11 administration
• Windows Server (2012/2022) administration
• Active Directory (2012/2022) and group policy administration
• Exchange (2016/Online) administration
• SQL 2012/2019 (maintenance)
• VMware 6/7 (ESX) administration
• Switch & Router configurations (Cisco / HP) 
• Scripting languages (PowerShell)
• Experience supporting applications based on .NET/SQL/Visual Studio
• Server Hardware (Dell)
• Backup Software (Veeam)
• Competencies in cloud services including M365 / Azure are required.                         
• Duties and Responsibilities:
• Provide General Desktop Support.
• Fast and effective problem resolution.
• Monitor Active Directory, Exchange, VMware and SQL infrastructure.
• Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
• Diagnose and resolve technical issues
• Investigation and implementing automated processes.
• Identify system/service bottlenecks and/or single-points-of-failure, and develop solutions to overcome them.
• Managing backups and tape rotation (Veeam).
• Exchange server mailbox maintenance.
• Monitor support queue that consists largely of end-user fault calls.
• Identify and ensure technology assets are documented and mapped out correctly.
• Ensure maintenance schedules are maintained and contribute to the overall health of the system.
• Troubleshoot SQL Server service outages as they occur.
• Deploy database change scripts:
• Liaise with all company personal regarding IT issues.
• Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
• Setting up and configuring new laptops/desktops.
• Ensuring security patches and upgrades are applied and kept up to date.
• Completing internal user moves including phones.
• Install and configure systems and applications in support of daily operations.

Role Qualifications and Experience:

• +12 year’s SME support experience.
• Bachelor’s degree in engineering, computer science, systems analysis, or a related study.
• Certification in Microsoft Technologies (MCSE / MCDBA).
• Certification in Networking Technologies (CCNA / CCNP).
• Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
• Ability to identify and manage technical risks.
• Cybersecurity awareness and working understanding.
• Good communication skills and teamwork.
• Experience working in a financial services environment is beneficial.
• ITIL exposure would be beneficial.
• Must have own transport.