IT Hardware, Logistics and Mobile Operations Manager at Old Mutual South Africa

Job Description

This role is responsible for leading as well as the operations for integrated service management capability (people, process & systems) across the organization across Mobile Voice & Data, Managed Print Services and IT Hardware Asset Management. These services are supported by multiple vendors. The incumbent will build and drive strategic partnerships with IT, business, and vendors to deliver relevant, scalable, repeatable, quality assured, differentiated service management solutions that supports the enablement of our workforce and provides service stability and resilience, while driving efficiencies in procurement, vendor, and supply chain management.

Financial Management, Risk and Governance

• Financial management of service delivery including budget and expense monitoring.
• Develop and/or maintain appropriate billing and internal charge out models that support all services ability to be financially self-sustaining
• Manage and apply the organization risk and governance frameworks.
• Develop and/or maintain and enforce, appropriate internal policies that underpin the various services being delivered.
• Accountable for vendor contract management across multiple vendors and service areas

Technology Leadership and Service Delivery

• Delivering on OML’s strategy and ambition to be a digitally led organisation.
• Working closely with multiple technology teams, to ensure that our stakeholders have the receive reliable services across the various service pillars / outputs for this area
• Responsible for aligning technology and technology support to business needs.
• Stay informed on advanced global service management improvements, tools, processes, and practices as well end user hardware and connectivity infrastructure technologies.
• Drive a culture of continuous improvement across the service delivery and supporting technology teams.
• Act as the point of contact for all service delivery escalations and work across the value chain to ensure successful resolution
• Collaborate with stakeholders across IT to leverage platform and service dependencies key to delivering the multiple services within this portfolio.
• Contributes to communication and change management.

Vendor & Contract Management

• Manages the relationship between service providers and Old Mutual, including negotiations, contracts, service and support (SLAs).
• Manage multiple suppliers to give the optimal mix of flexibility, innovation, standard and consistent service.
• Be accountable for the integrated services that are being delivered back to business.
• Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed across multiple service types.

Job Requirement

• Matric plus relevant degree/diploma
• Relevant work experience with practical exposure of vendor management
• Must have management experience in this area
• Candidate must have an in-depth understanding of Service Management, strong knowledge of logistics practices and protocols, experience in working with 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices.
• Must have IT Demand Management and IT Delivery Management experience
• Experience leading service engineering within Agile / Devops delivery and/or Cloud is preferred.
• Experience working in agile delivery methodology would be advantageous.
• Knowledge and deep understanding of ITSM – Information Technology Service Management / IT Asset Management
• Strong relationship management and interpersonal skills
• Adequate stakeholder management experience
• Effective communication is crucial for co-ordinating with suppliers and stakeholders at various levels.