Interventions Operations Manager - Vryheid at Servest SA

Minimum Requirements    

• PSIRA Grade A qualified
• Valid Fire Arm Competency
• Valid Drivers license

Relevant Tertiary Qualification

• Minimum 5 Year Security industry experience, 5 years in intervention and 3 years in management
• Vast experience in civil unrest / strike action prevention, control , intervention team deployment, strategic placement of resources to best secure and protect people and assets
• Previous SAPS experience will be an advantage
• Strong Administration, interpersonal communication (verbal & written) and client liaison skills
• Strong planning, leadership and organisational skills
• Computer literate
• Health and Safety
• Willing to be available 24/7, shift/ odd hour work, public holidays and/or weekends

Duties & Responsibilities    

• Managing staff schedules, time sheets, attendance, leave schedules, postings, redeployment and overtime
• Manage expenditure / costs e.g. overtime, CAPEX, uniforms, fuel etc.’
• Manage deployments and co-ordinate any essential actions required for a successful deployment
• Assist supervisors where necessary
• Incident management and escalation where necessary
• Maintain discipline of staff
• Direction, Training and supervision
• Implement, maintain action plan to ensure safety of staff, assets and property
• Demonstrate excellent surveillance and emergency response skills
• Enforce policies, procedures inline with company requirement
• Record keeping
• Building strong and long-lasting client relationships
• Facilitate optimal service delivery
• Conduct Site Inspections, Risk Assessments & Risk-Mitigation strategies
• Understand risks associated with the use of physical intervention skills and how to limit the risks
• Implementation of Personal safety awareness and techniques
• Implementation of intervention techniques that are innovative, ground-breaking and differentiates Servest from its competitors
• Continuously communicate to staff necessary changes of intervention strategies and strategic placement of resources
• Timeous reporting both verbal and written e.g. incident reports, notifying client and manager of breaches, monthly reports etc.
• Continuous site visits within a month, including night shift visits and full reports to be kept on the visits
• Auditing and managing OB entries and patrol logs
• Ensure job descriptions and SOPs are in place
• Responsible for all equipment