Internal Investigator - Houghton at SBV Services (Pty) Ltd.

Description

Investigation of referred incidents on a national level.

• Validate initial information received and develop an investigative plan that consists of a hypothesis, process to identify and obtain further information (if necessary), direct- and circumstantial evidence, potential witnesses, victims, suspects, etc.
• Gather information / intelligence and obtain & secure direct- and circumstantial evidence (including the analysis of CCTV recorded images) in the right lawful manner to ensure admissibility in further internal and external prosecution processes – process and procedures for collection and handling of exhibits which includes chain of possession and secure integrity of evidence in an efficient manner to mitigate losses.
• Investigate all relevant systems and programs (ISA/VMS/Trinity/Track and Trace) to ensure compliance within investigation.
• Test hypothesis with support of direct- and indirect evidence and Identify perpetrators by means of proper investigation methodology and quantify losses and/or potential losses.
• Interview and obtain statements from witnesses, victims and eventually suspects in the right legal / constitutional manner.
• Compile an electronic and hard copy Investigation docket which should comply with internal requirements.
• Interact with law enforcement agencies, other relevant parties, etc. who have a direct- or indirect interest in the investigation such as clients, other banking institutions, internal business units, etc.
• Recover stolen items during the investigation process with the assistance of law enforcement agencies, etc. (when necessary) in a legal manner.

Reporting of findings

• Provide the organization and Insurers (when required) with detailed reports with regards to the incident investigated within the agreed time frames / period. The report should include an investigation synopsis, hypothesis, methodology, findings, recommendations, etc. Recommendations should be based on risks identified and liability criteria during the investigation process.

Recovery of monetary losses or items by means of direct and/or civil recovery processes.

• Recover stolen items, etc. directly during the investigation process with the assistance of a law enforcement agency (if necessary) in a lawful and legal manner.
• Provide all necessary details and assistance to external agencies with regards to a civil recovery processes. Proper records should be maintained and kept.

Internal disciplinary processes

• Ensure that proper disciplinary action is taken against perpetrators who were involved with incidents investigated. Assist other relevant business units with the process. Provide assistance in the form of witness testimony during disciplinary hearings and/or if required, act in the capacity of prosecution to ensure that successful findings are made and appropriate measures taken.

Civil- and criminal prosecution process

• Open criminal dockets with the necessary law enforcement agency in order to criminally prosecute perpetrators when required.
• Assist the State with the criminal prosecution process in the form of witness testimony in court.
• Interact with the law enforcement agency / State Prosecutor and SAPS’ Investigating Officer and assist to secure prosecution.
• Interact with relevant parties with regards to civil prosecution processes and assist in the form of providing evidence and/or testimony when necessary.

Customer Service

• Assist and communicate with customers with regards to incidents under investigation in an efficient manner in order to drive customer service to support and develop the Customer Service Delivery Strategy. Attend meetings with the relevant line managers, regional managers, etc. when required with regards to incidents under your investigation.

Intelligence reports w r t robbery patterns / analysis, etc.

• Ensure that records and information is electronically updated regularly in order to conduct trend analysis and behavioural patterns to identify red flags for further investigation.
• Update records with regards to type of incidents, category of losses, details of perpetrators, modus operandi, etc.
• Interact with SABRIC with regards to crime trends, analysis, modus operandi and identified suspects within the CIT Industry. The utilization of this information to conduct further information gathering and or implement with investigations.
• Compiling and submitting of Risk Committee annual reports with regards to statistics from the CIT Industry compared with SBV Services to Manager External Investigations.
• Attendance and chairing of the SABRIC – CIT Forum JOC Meetings.

Weekly / monthly/ quarterly and yearly information reports

• Provide the Investigations Manager with all necessary investigative information as required for the purpose of weekly, monthly, quarterly and/or yearly reports.

Advancement of fraud investigative methodologies, analysis, etc.

• Interact closely with relevant bodies and attend forums, workshops, seminars and legal forensic fraternity.
• Maintain close relationships with law enforcement agencies in order to secure and build relationships in a legal and ethical manner.

Integrity testing: Perform VSA (Voice Stress Analyst) examinations.

• Conduct VSA’s tests according to best standards during the following situations:
  • Armed Robberies / Theft incidents
  • Early Warning Intelligence received.
  • Random Integrity tests
  • Pre-employment examinations of candidates.
• Analyses of examination conducted and compile examination report.

Ad Hoc investigations and Projects

• Complete ad hoc based instructions as required. Assist / interact and complete instructions with regards to specific project activities when necessary.

Requirements

Minimum Requirements: Work Experience

CRITICAL

• 4 to 6 years in Forensic and/or Fraud / Commercial Crime Investigation field

        TRAINING

• Internal Systems such as ICMS / SIMS / Reloaded/Trinity/ISA/Track and Trace, etc. and other banking systems and operations.

SPECIAL REQUIREMENTS

• Extensive traveling nationally – sometimes on short notice
• Unexpected and sometimes long working hours
• Dangerous working conditions
• 24 hours, 7 days a week on standby.

Minimum Requirements: Education

• National Diploma (or equivalent) in Forensic Science and/or Forensic or Fraud Investigation or Investigative field.