Internal Broker Consultant at Hollard Insurance

Role Objectives

• Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch
• Assist the Broker Consultants to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business
• Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence

Key Responsibilities

• Sales and Marketing: Assist the Broker Consultants to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.  
• Account Management:  Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, do and process all quotes assigned within mandate, update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker and send to Broker directly when required, complete the new business worklist and responsible for follow up, when required. Regular liaision with renewal team
• Risk Management:  Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  Recommend creative alternatives in regards to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Decline unsuitable risks

Required Knowledge and Experience    

• At least 3 years’ commercial short term insurance experience
• Self-management skills
• Good communication skills including writing and presentation skills
• Negotiation skills internal & external
• Sales and marketing skills
• Relationship management skills (have the right approach with the right people
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions
•  Sound understanding of the TCF principles

Educational Requirements    

• Matric
• NQF 4 Insurance Qualification or similar advantageous
• RE advantageous