Intermediate Operations Specialist- Inbounds at Wilderness

Responsibilities 

• Develop stakeholder relationships
• Liaise with travel designers on all bookings in an operational capacity
• Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support

 General

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Product updates, as well as technology update
• Attend all Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process 
• Keep abreast with company policies, procedures and system updates

 Key Responsibilities

• Ensuring all bookings confirmed in the Wilderness Window have a booking  confirmation which include all the relevant documentation ( Invoices, Country Info, Guest Information form, Aircraft Indemnity Forms ) attached to them.
• Ensuring all 3rd party services have been booked and the relevant confirmations have been received       from the suppliers.
•  contact suppliers in writing to confirm or cancel relevant services giving them all special requirements as mentioned above, ensuring that cancelled space has indeed been cancelled
• On receipt of confirmed bookings from Travel Designer – check for any discrepancies between the voucher and the suppliers invoice and that all information is saved in the system.
• Update the system with all guest info including special requests e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent. Ensure all service lines are loaded correctly.
• Ensure all invoices are given to creditors timeously for payments and that the applicable due dates are met 
• Highlight all VIP guests to the Res Operations Manager to ensure all special value adds available can be added to the booking.
• For special needs/high risk guests, follow the customer care protocol and ensure all parties are informed of their requirements during their planned journey
• Reconfirm of all services - ensuring this is done on accordance with the current reservations policies.
• Accuracy when compiling booking documents, including document packs when required for distribution.
• Maintain booking file (electronically) which has been processed by the Travel Designer.

Candidate profile 

Qualification:   

• Matric certificate – with maths (minimum standard grade or above)  
• Tertiary certificate in Travel & Tourism/hospitality.  

 Experience:  

• 2-3 years’ experience at an Intermediate level 
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. 
• Computer Literate (Microsoft Office, email, Internet) 
• Proven English literacy.  
• Working knowledge of TourPlan and WISH or similar booking/operating system.  General product knowledge on Southern & East Africa.  
• Personal or educational travel experience advantageous.  
• Excellent attention to detail.