Inside Sales Representative at Amadeus

Common accountabilities:

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area. ​
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.​
• Works with a moderate level of guidance and direction from manager.

Specific accountabilities:

• Participate in the preparation of the quarterly sales plan and identification of the target customer and prospect groups using dedicated analytical tools in Qlick and CRM
• Using virtual selling tools (video calls, live presentations Teams, Zoom) identify and qualify business opportunities by establishing and developing relationships with top level executives with a minimum number of daily/weekly/monthly call numbers set by the manager.
• Coordinate and participate in RFP/RFI responses and follow-up.
• Promote and sell products, services and solutions through direct contacts, virtual events and road shows (webinars). Support the delivery of the marketing plan by analyzing webinar outcomes, following up on webinar attendees and support the awareness and educational digital activities in 1-to-1 or 1 to-many activities.
• Using virtual selling tools, deliver business or product presentations. Also, bring product experts who may be based in their markets/regions to enhance the relationship and improve the probability of successful sales.
• Identify customer specific needs and deliver compelling virtual sessions to present the proposal and using digital tools walk the customer through the implementation/onboarding process.
• Using various digital communication channels (email, instant messaging, video calls, etc.) manage and negotiate to achieve a deal closure.
• Actively participate in the campaign driven sales process, handle leads created as part of the campaigns and report on the campaign progress daily logging activities performed in the CRM.
• Report weekly or bi-weekly to your Inside Sales Head (Cluster) on the campaign progress and provide insights and market intelligence.
• Ensure correct customer approach rate on monthly, quarterly and yearly basis, as defined by management.
• Monitor and manage the sales pipeline velocity at desired level.
• Analyse sales and development figures on a monthly basis to ensure; any emerging market trends are identified early; progress against annual sales targets is closely monitored with corrective action being planned and implemented if necessary; and sales opportunities are maximised;
• Effectively manage customer account enquiries and issues in a way that enhances the customer relationship and promotes the organisation as being responsive and customer focused.
• The incumbent receives some degree of guidance and is still acquiring higher-level skills and knowledge in his/her designated area of specialization.

Knowledge, Skills and Experience:

• Minimum 5-years’ experience in a Sales and Account Management role
• Travel industry and GDS knowledge is essential.
• Equivalent bachelor’s degree in commerce.
• Diploma in Sales and marketing, or equivalent in experience.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Language: English fluent (written and spoken).
• Good understanding of Amadeus products and the industry, would be at an advantage.
• Solution selling (consultative selling approach).
• Should have a dynamic personality with initiative and good communication skills.
• Commercial skills with a systematic approach to sales.

Key Competencies:

• Attention to detail and accuracy
• Sound sales negotiation skills
• Customer focused and results driven
• Strong communication skills