Information and Communication Technology Intern at Mintek

Job description

MINTEK, South African national mineral research organisation, is one of the world’s leading technology organisation specialising in mineral processing, extractive metallurgy and related areas.  Working closely with industry and other R&D institutions, Mintek provides service testwork, process development and optimisation, consulting and innovative products to clients worldwide.

Applications are invited from interested and suitably qualified persons for appointment to the position of: ICT Internship Programme
Ref: ICT/2024/06-18 
An exciting career opportunity exists at Mintek for ICT internship position. The incumbent will be responsible for assisting the ICT Department with data management, analysis, and reporting tasks, while also providing service desk support to address user inquiries and technical issues promptly and effectively. All qualified candidates are invited to apply.
 
PURPOSE OF THE POSITION:

The purpose is to provide practical work experience to students who have completed their degree. 

KEY RESPONSIBILITIES:

Data Analytics

•  Assist in data collection, cleaning, and preparation for analysis.
•  Assist in generating insights from data analysis to support decision-making processes
•  Contribute to the development of reports, dashboards, and visualizations to communicate findings effectively
•  Proactively seek feedback from users to identify pain points and areas for improvement in service delivery
•  Collaborate with cross-functional teams to understand business requirements and provide data-driven solutions

Service desk

•  Assist in the installation, configuration, and maintenance of hardware and software
•  Provide technical support to staff, diagnosing and resolving IT-related issues
•  Conduct research on new technologies and recommend improvements to enhance the IT infrastructure
•  Provide timely and effective technical support to users
•  Escalate complex issues to appropriate teams and follow up to ensure prompt resolution

 JOB KNOWLEDGE /SKILLS REQUIRED:

•  Basic understanding of computer hardware, software, and networking principles
•  SQL querying
•  Analytical skills
•  Statistical analysis techniques
•  Data visualization tools (e.g., Tableau, Power BI)
•  Technical support principles
•  Communication skills (verbal and written)
•  Teamwork and collaboration
•  Attention to detail
•  Time management
•  Prioritization skills
•  Eagerness to learn and adapt to new technologies and processes
•  Understanding of cloud computing concepts is desirable
• QUALIFICATIONS:
•  A Bachelor’s degree or equivalent (NQF level 7) degree in either Computer Science, IT or related
•  Excellent academic record: 60% average 

PROSPECTIVE INTERNS MUST SUBMIT THE FOLLOWING AS ONE DOCUMENT:

•  Curriculum Vitae;
•  Certified academic record;
•  Certified Degree Certificate;
•  Copy of ID