HR Operations Manager Field Services - Cape Town HQ at PepsiCo

Responsibilities

What we’re looking for:

We’re looking for a HR Operations Manager: Field Services to join our team.

Accountabilities: 

• Set up PO1 Field LBS and service center teams, leading on scoping, org design, change management, ways of working set up , gameplaning kick off & stabilization
• Lead on the Activation of SA & WECA partnering with central LBS and relevant HR verticals in Work force Administration, Benefits Admin, TM, Learning streams
• Lead on the activation of the Front line digital experience strategy across locations partnering with relevant COEs (Time & Attendance, WFA & Employee services, learning, TM & BA)
• Lead on the centralization and migration efforts (Scoping, KC, KT and stabilization) in Work force Administration and Employee services streams
• Lead on the FL E2E hiring process in partnership with HRBPs
• Work on improving and streamlining the processes related to EE life cycles and services and channeling the opportunities and feedback to the relevant stakeholders 
• Partner with central LBS vertical leads and COEs in developing and improving interdepartmental SLAs and processes and centralization efforts
• Oversee the online & offline administration of all aspects of the employee life-cycle in accordance with policies & labor law
• Partner with relevant HR work streams to establish an annual calendar of HR events to facilitate effective planning and field activation with timely delivery and optimal utilization of resources
• Provide advice to the relevant HRBPs & COEs in new initiatives and crisis management
• Develop & maintain proper workflows & SLAs with other HR work streams to ensure a smooth communication channels for a better delivery
• Conduct self-audits to ensure different activities in scope, documents, procedures & systems are within set guidelines
• Support the benchmarking efforts in the local market to look for best practices and bring them to the service delivery verticals in scope

Manage the service delivery in the following verticals:

Work Focre Administration  

Fronline hiring E2E

Employee documents authentication and distribution (contracts renewal, pay slips..etc.)

• TA and Payroll monthly inputs and governance
• Pre-boarding process (full population)
• Employee exit and clearance procedures (Full Population)

TM and Learning

• COC training delivery ( Offline Population)
• Learning logistics support and class room trainings (on site)
• R&R Field Activation

TR and Benefits Administration

• Benefits option changes activation
• Benefits Programs & Communication Field Activation (L5-)
• PRT Activation & Utilization (L5-)
• TR Surveys L5- Field Activation (e.g. TRO)

HR Systems & FL Digitization

• HR Systems Field activation
• HR Systems On-boarding for New joiners
• Digital Employee Experience Projects activation

ER:

•  Human rights Audits support
• Corporate Audit Support
• Compliance with the local labor law
• FL communications (bulletin board, digital signage, webcasts logistics..etc.) 
• HRBP Local Support

HRBP support in local activations (Celebratory, Engaggement, Capability, Compliance interventions etc.. )

Qualifications

• 7+ years of experience, preferably 2 years HR Ops experience.
• Customer orientation.
• Organizationl Design
• Process management and continious improvement with a focus on optimization and productivity.
• Project management
• Technical / Functional Skills & Knowledge of HR Tools systems and Interfaces.
• Demonstrated track record of strong service delivery