HR Consultant: BluTrain at Blue Label Telecoms

RESPONSIBILITIES

• Ensure the accuracy of all documentation before capturing data on to the relevant system
• Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
• Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates
• Provide employee relations advice and support
• Provide support and advice related to, among others:
• Employee Relations
• Training and Development
• Performance and Transformation
• Maintain and ensure adherence to agreed policies and procedures
• Assist and advise line managers and employees on the effective utilisation of relevant self-service options
• Maintain employee data and reporting
• Adhere to service level agreements and quality standards
• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Requirements

SKILLS

• Written and verbal communication skills
• Report writing
• Analytical skills
• Data input and integrity
• Ability to work under pressure
• Strong Investigative skills
• Strong administrative skills
• Planning and Prioritising
• Attention to detail
• Deadline orientated
• Interpersonal skills
• Business acumen
• Analysis and Judgement
• Review and Reporting
• Managing Change
• Human resources systems and tools
• Presentation Creation
• Microsoft package

EDUCATION

• Grade 12
• HR Degree or studying towards HR Degree 

EXPERIENCE

• Minimum of 2 to 3 years relevant HR Experience
• Current knowledge of BCEA
• Must have call centre experience