Hotel Receptionist at Accor Hotel

Job Description

What would you do? – The Specifics

Responsibilities include but not limited to

• Ensures a smooth Check-in/out procedure
• Maintaining guest accounts and processing guest transactions during their stay
• Handling all special needs or requests from guests during their stay
• Handling guest reservations  
• Ensures high quality guest service while following all safety protocols.
• Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
• Provides guests basic and accurate information.
• Files all guest records daily 
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Assist other departments when and where required 

Qualifications

• Experience as a HOTEL Receptionist, Front Office  or similar role preferred
• 1-2 years related experience or training preferred.
• Experience handling multiple tasks.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to work independently or in a team
• Well spoken and able to respond professionally on different communication mediums
• Proactive and able to adapt to the circumstances 

Education: 

• Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.