Head: Risk Management and Governance at Santam Insurance

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?
The role is in the first line of defence, meaning within management control.
The role is to support Intermediated Business in applying risk management processes and techniques with the aim of increasing awareness, ownership and management of risks leading to improved business performance.

QUALIFICATIONS AND EXPERIENCE

•  Relevant qualification in Business Management qualification.
•  Minimum 5 years’ experience in insurance or financial services. 
•  At least over 3 years middle or senior management experience.
•  Experience in managing teams.
•  Strong business skills and acumen.
•  Risk management expertise 
•  Audit expertise 
•  Analytical thinking 
•  Practical legal knowledge
   

What will make you successful in this role?
Compliance

•  Chair the Santam Regulatory Steering Committee (where regulations are monitored, interpreted and implemented throughout IB).
•  Keep up to date with regulatory developments in the financial services industry. 
•  Drive and ensure (with the support of IB management) adequate Compliance within IB.
•  Identify potential areas of compliance vulnerability and risk; monitor corrective action plans for resolution of problematic issues and provides general guidance to business on how to avoid or deal with similar situations in the future (supported by Group Compliance).
•  With the assistance of and advice of Group Compliance where required, attend to regulatory compliance queries received from business and provide appropriate technical compliance advice and assistance to business. 

Enterprise Risks
 Work with Santam’s IB Management and support Enterprise Risk Management (“ERM”), Group Compliance and Business Integrity Teams to ensure overall delivery on the agreed Risk Management priorities for Intermediated Business. Responsibilities include:
– providing input in the Santam Group’s Combined Assurance Framework
– conducting risk assessments where requested by ERM
– assisting business in documenting and maintaining risk registers and Business Continuity Plans
– obtaining a good understanding of the business environment, including strategic and operational goals in order to identify new and emerging risks
– monitoring exposures compared to the risk appetite
– developing a set of actionable and targeted change programmes to best improve management of the risk environment
– providing oversight over premium collecting brokers and contracting to ensure that Santam is not exposed to unnecessary risks or risks exceeding its risk appetite.
– leading the Agency Maintenance Team that is primarily responsible for on-boarding new Brokers/Intermediaries (including vetting of supporting application and onboarding documents. 
- Monitoring of license status and other risk management documentation)

Quality Assurance
Lead the Quality Assurance Team that is primarily responsible for

•  Quality Assurance Audits/Reviews (on existing business partners/brokers).
•  Due Diligence Reviews (on potential new Brokers/Intermediaries).
•  Ownership of IB’s end-to-end contracting process (between Brokers/Intermediaries and Santam)(with the assistance of and advice of Corporate Legal Services team)
•  IB’s contract management.
•  Regulatory Reporting and Notification.
•  Regulatory Query Management and Responses.

Data Transformation
Manage and support IB’s Information Manager in implementing IB’s and Santam‘s Data Transformation 
Strategy (as directed by Santam’s Head: Group Finance and Data Transformation)
Member of IB Management Committee whose primary role is to exercise general oversight responsibility with respect to the operations of the Intermediated Business and to direct the business:

Qualification and Experience

• Degree with 6 to 8 years related experience

Knowledge and Skills

• Customer service and management
• Quality, Compliance and Accreditation
• Business processes and management of budget
• Services Knowledge
• Reporting and administration

Personal Attributes

• Interpersonal savvy - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others
• Builds effective teams - Contributing through others

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.