Head: Operations - Emerging Markets at Capitec Bank

Purpose Statement

• To lead the Operations department in the Emerging Markets department providing Operations insight and input to the Divisional strategy to underpin, enable and deliver the organisational strategy.
• To be accountable for optimising the Operations departmental performance through business planning, budgets, goals and metrics, people, standards, principles and processes delivering client service and experience through operational structure.

Experience
Minimum:

• At least 10yrs multi-site commercial, operational experience in a senior role overseeing a large client centric organisational unit in banking or retail or financial services. 
• Of which at least 3 yrs involved responsibility for complex logistical and workforce planning.
• Proven experience of using influence and relationships to drive and achieve objectives. 
• Experience of successfully leading, planning and managing a remote workforce, geographically spread and of significant size. 
• Managing through multiple layers of management and driving initiatives and service across a large organisation.

Ideal:

• Management experience in Capitec Bank, especially Operations / Distribution.
• Experience in the same or a similar industry

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)

• Masters Degree in Business Administration or Commerce

Knowledge
Minimum:

• Employee (industrial) relations legislation, regulations and practices.
• Banking legal and compliance requirements and frameworks
• Workforce management and planning principles and tools
• Commercial, business and financial principles and practices. 
• Logistics management – connecting multiple facets.
• Customer service standards trends and principles.
• Building and developing effective teams.
• Business knowledge and acumen
• Governance and risk management principles
• Business products, processes, policies and systems
• Fundamental IT systems and data analysis
• Quality principles and practice
• People practices

Ideal:

• Consumer behaviour and management

Skills

• Analytical Skills
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record