Head of Service Design and Development - Fourways at Omnia (Pty) LTD

Qualifications

• Formal  Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.

Experience

• At least 10 years of experience in IT service design and development, with a minimum of 5 years in a leadership role overseeing large-scale projects.
• Proven track record in innovative solution development, platform management, and successful implementation of IT services.
• Experience in managing cross-functional teams and projects in a dynamic and complex environment

Duties

• Business Analysis: Oversee the design and documentation of business processes, business rules analysis, and the development of functional specifications to ensure IT services align with business needs.
• Solution and Integration Design: Lead the design of solutions including APIs, middleware, and back-end systems to support seamless integration and robust architecture.
• Development Oversight: Manage front-end and back-end development teams, ensuring effective collaboration and high-quality software development.
• Service Integration and Automation: Implement orchestration and automation strategies to improve service integration and operational efficiency.
• Platform and Cloud Engineering: Direct the engineering of platforms and cloud solutions, ensuring scalable, secure, and efficient infrastructure.
• Release and Deployment Management: Coordinate release scheduling, change control, and deployment strategies to ensure smooth rollouts of IT services.
• Innovation and MVP Development: Drive innovation initiatives, manage hackathons, and oversee the rapid development of minimum viable products (MVPs) to keep pace with technological advancements.
• User Experience Design: Craft and refine user experiences for IT services, focusing on usability and customer satisfaction.
• Training and Change Management: Facilitate end-user training and manage organizational change related to new IT service implementations.

Job Competencies

• Software Development Practices: Deep understanding of the SDLC, including Agile and DevOps methodologies.
• Technological Proficiency: Knowledge of current technologies in software development, platform management, and cloud computing.
• Integration Techniques: Expertise in API design, middleware, and integration architecture to support scalable and secure IT systems.
• Business Process Design: Extensive experience in business process modeling and functional specification development.
• Regulatory and Compliance Understanding: Familiarity with information security and data protection policies, ensuring compliance in solution designs.