Head: Claims - Pretoria at AVBOB South Africa

Description

• Manage and drive the performance of your team to ensure optimal turnaround time, reduced outstanding claims and productivity is achieved
• Ensure that turnaround times from received to finalised are achieved within, meet or exceed the prescribed standards.
• Ensure outstanding claims are attended to in accordance with, meets or exceeds prescribed standards.
• Ensure premiums on settled claims for refunds are calculated accurately.
• Work should be free from errors and done right the first time.
• Engage actively with team members and ensure that team members are fully trained to perform their duties.
• Consistently and diligently meet customer's expectation
• Identify issues, problems and opportunities and determine relevant action to be taken
• Identify new opportunities to enhance results or minimize problems
• Build and maintain constructive work relationships
• Communicate with internal & external clients
• Customer service skills (NPS Score - Claims Team)
• Actively seek information to understand customer’s circumstances, problems, needs and expectations
• Share information with customers to build their understanding of issues.                
• Respond quickly to meet customer needs and resolve problems.          
• Identify issues, problems and opportunities and determine relevant action to be taken.             
• When receiving a premium history, analyse it and make a decision.      
• Probe all relevant sources to better understand problem, issues and opportunities.                    
• Choose appropriate action by evaluating options and considering implications in a timely manner.

Requirements

• Grade 12 certificate.
• 3 – 4 years relevant experience in experience in Life Insurance