Head: Claims, Multi Product at Standard Bank Group

JOB DESCRIPTION

• To oversee the management call center-based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met.
• To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles. 

QUALIFICATIONS

• Matric
• Relevant Insurance, Commercial, Legal or Risk qualification 
• Bachelors Degree in Insurance advantageous
• Minimum 10 years’ experience in short term insurance
• Minimum 5 years relevant Multi Risk claims experience in a Management capacity / Leadership role. 
• Minimum 5 years Management of an Insurance call centre 
• Broad and sound insurance background on commercial and personal lines insurance cover and claims.
• Previous experience with managing large projects

ADDITIONAL INFORMATION
Behavioural competencies    

• Detail orientated
• Interpersonal skills 
• Ability to build and maintain relationships
• Ability to work independently and under pressure 

Technical competencies    

• Technical background on building claims.
• Financial and accounting skills.
• Business acumen