Head: Banking Product at Nedbank

Job Purpose

• To be accountable for the Nedbank Private Wealth suite of banking products for the HI, HNW and UHNW client segment, which includes strategy, implementation, relationship management and profitability. This is a Divisional Committee position. 

Job Responsibilities

• Manage the banking business in a sustainable manner: 
• Set and drive the achievement of financial, cross-sell, client growth and client retention targets for the suite of banking products in collaboration with the distribution and CVP teams. 
• Manage the profitability of the suite of banking products. Identify and understand profitability levers on the product lines to facilitate segment specific product packaging and pricing. 
• Determine and manage banking budget for the 3-year planning cycle. 
• Lead and implement pricing for the suite of banking products. 
• Determine the data metrics that is required to track and monitor financial and client targets. 

Product Management and Business Support: 

• Strategic management and execution of the end-to-end banking product offering, product delivery, product effectiveness, product innovation and enhancements, in line with the divisional, cluster and group strategy. 
• Ensure that the product delivers on client segment value, client service and experience and market competitiveness. 
• Stay abreast of market (including digital) trends and innovation. 
• Attend divisional and cluster credit and banking risk meetings to represent banking business review risk of lending book and make recommendations regarding risk monitoring. 
• Represent and lead the business in the banking client segment migration strategy and execution. 
• Manage and mitigate all risks (including market conduct) related to the suite of banking products. 
• Manage outsourced relationships from a product perspective where other areas within the Nedbank Group are responsible for delivery of the NPW branded product suite. 
• Determine the data metrics that is required to track and monitor client experience, outsource management and delivery on banking strategy. 

Project Management: 

• Manage the banking product deliverables for the divisional, cluster and group strategic initiatives in collaboration with the divisional, cluster and group project, strategy and IT teams. 
• Draft all business cases in support of the commercialisation of all banking product innovation and IT projects. 

Process Analysis and Design: 

• Process re-engineering and design from front office to back office (end to end) to ensure smooth delivery and operational efficiency for all banking products. 
• Creating operating / process efficiencies when designing future view for Banking Product and packaging. 

Deliver on enterprise-wide strategic initiatives:

• Represent and lead the business in all the relevant group steerco's related to banking (product and digital) innovation and banking market share growth and take accountabilities for all executing and reporting. 
• Collaborate with the advisory, fiduciary and CVP colleagues, distribution segment heads, distribution regional heads and cluster, and group stakeholders to embed the NPW banking product into the Nedbank client base, to ensure increased cross-sell and to ensure that the new potential NPW banking clients are routed to the NPW banking segment.  

Job Responsibilities

• Client experience banking products and channels:
• Drive and entrench a consistent client experience through all bank channels. 
• Execute client experience improvements on product systems and channels as per the WMSA continuous services improvement log. 
• Provide SME input into client journey design process together with the WMSA client enablement teams and/or relevant specialists. 
• Assist in complaints root cause analysis for banking products and processes. 
• People Management: 
• Work with the divisional committee to determine an optimal organisation structure for banking product and operations. 
• Manage the performance of reports by implementing performance agreement and ensuring a clear vision. 
• Identify relevant development needs. 
• Maintain a high performing team by identifying a talent pool through conducting career conversations and utilizing the talent grid principles and developing talent retention programmes. 
• Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture surveys are addressed and results are improved. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Masters of Commerce / Post graduate Degree in Business Administration

Minimum Experience Level

• 7 - 10 years' experience Banking Products experience within Financial Services i.e. strategy, relationship building and implementation. 

Technical / Professional Knowledge

• Client service management
• Communication Strategies
• Diversity management
• Relevant regulatory knowledge
• Stakeholder management
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Strategic and tactical planning
• Technical product knowledge

Behavioural Competencies

• Establishing Strategic Direction
• Operational Decision Making
• Building Organizational Talent
• Driving Execution
• Sharing Responsibility
• Leading Change