Guest Relations Champion - Live-in (Graaf-Reinet / Grahamstown) at Measured Ability Group of Companies

Requirements:

• A minimum of 2 -5 years' front desk or front-of-house experience.
• A valid driver's license.
• Ability to speak, read and write English.
• Proven experience with welcoming and hosting guests.
• Familiarity with hospitality industry standards.
• Computer literacy.
• A customer-orientated, professional and outgoing attitude along with outstanding communication abilities.
• Excellent organisational and time management skills.
• A proven track record of being able to work in a team.
• Flexibility and a willingness to work beyond scheduled hours when needed.
• An ability to identify areas in need of change/improvements to offer guests a memorable experience.
• Understanding of, and compliance with, company policies and regulations and communicating these clearly to the staff.

Responsibilities:

• Welcoming guests in a friendly and professional way and serving as a primary point of contact.
• An excellent communicator who can stay positive when facing any challenging situation.
• Reliable and service-orientated.
• Excellent knowledge of spirits and wines and the service thereof.
• Excellent knowledge of the wine list and ability to make recommendations.
• The ability to anticipate the needs of parents when looking after children.
• Excellent knowledge of the menu for kids and the service thereof.
• Hosting drinks and meals.
• Anticipating guest needs and expectations and building rapport with customers.
• Supporting service personnel with questions from guests and assisting the service staff if any issues arise.
• Acting as a link between guests and management.
• Attending meetings with management to discuss problems and strategies for improvement.
• Understanding safety and emergency procedures.