Front Office Support at Investec

Description of the role 

• Front support role is an execution only role, the main task is to support the Swiss Private Banker and facilitate the day-to-day administration and servicing of Investec Switzerland clients. 

Payments

• Payment's execution encompassing processing of client instructions; authentication of the payment request from the instructing client, in accordance with the client identification process; Signature and registered e-mail verification; call back and archiving of the client instruction.
• Front Support ensures that complete payment details have been provided on the instruction, which means that the payment details of the ordering party are applicable and correct and the details of the beneficiary are complete.
• Check of the client's account to verify that the account is sufficiently funded to make the payment, including verification that there are no pending transactions with future value dates which will be uncovered should payment be executed.
• Payments should not generate any shortfall (overdraft) on the account. If the account is blocked but payments are permitted, then Client Services should be requested to arrange for temporary unblocking of the account (inform Client Services once payment has been executed to ensure the account is blocked again). Depending on the type of block Front Support should liaise with the Swiss Private Banker to assess necessary steps.
• Support payment execution and confirm to the client that the payment has been processed and confirm the value date (in future digitalization).

Statements and Queries

• Prepare and Generate statements as per client instructions.
• Verification of the signatory rights requesting the statements; signature and e-mail verification and archiving of the client instruction.

Online Banking Support

• Support Swiss bankers with the new online Banking requests.
• Support Swiss Bankers with online banking trouble shooting such as: forgotten passwords; locked out or SMS issues and liaising with the respective departments to solve the technical issues (client services; IT).
• Communicating new passwords telephonically.

Credit Card Support

• Support the Swiss Bankers with queries for new credit cards; support in preparing the required form for the credit card company; archiving of the client instruction.

Additional responsibilities

• Conduct business in accordance with the rules, guidelines, and expectations of the Swiss Financial Market Supervisory Authority (FINMA) and Investec's compliance guidelines.
• Align to the Investec values e.g., to work collaboratively with all relevant parties; act with integrity at all times and embrace the philosophy of treating our customers fairly.
• Payments are conducted in accordance to expectations of IBSAG; the Swiss Financial Market Supervisory Authority (FINMA) and Investec's compliance guidelines.
• Upon request, the Front Support team provides support to Swiss Bankers with ad hoc administrative tasks.