Front Office Supervisor at Accor Hotel

About the Job

Job Description

Key Responsibilities and Duties:

• Is a key member of our Front Office Leadership Team.
• Will ensure the smooth operations and the highest level of guest satisfaction.
• Is responsible for the daily operations of the Front Office department.
• Identifies training needs and implements an action plan.
• Works hand in hand with all outlets of the hotel to exceed guest expectations.
• Is friendly, courteous and able to work well under pressure.
• Ensuring the highest levels of guest services are met and exceeded through the implementation of the correct Leading Hotels of the World and Fairmont policies and procedures.
• Anticipation of guest needs, Upselling, ALL Loyalty Membership and the encouragement of Axonify
• Consistent development, monitoring and follow up on Guest Satisfaction

Qualifications

Job Requirements and Qualification:

• Minimum of 2 years’ experience within a Supervisory Position preferably related to the hospitality industry 
• Degree or Diploma in Hospitality Management is an asset
• Excellent communication (written/verbal) in the English language. Additional language is advantageous.
• Interpersonal skills and the ability to develop talent
• Ability to motivate, guide and coach a diverse colleague group
• Strong organizational, administrative and time management skills with the ability to be flexible with hours, days off, assignment and additional duties
• An operational knowledge and proficiency in Front Office Systems- including Opera Cloud and Microsoft Office suite (Word, Excel, PowerPoint)
• Excels in a fast paced and challenging team-oriented environment
• Solid knowledge of Front Office Procedures