Financing Verification Consultant (Centurion) at iMasFinance

Purpose:

Validate member information in support of financing applications to prevent the processing and finalization of fraudulent transactions

Key Functions:

• Confirm and validate the following for all new member applications: Identity, Employment Confirmation, Income Information, Banking Details, Credit Bureau information, Contact numbers (work, Cell and home numbers), Next of kin details
• Confirm and validate the following for all existing member applications referred as per the fraud prevention module: Identity matched against scanned documentation, Signature validated against membership application document and previous transactions, Income Differentials from previous application, Validate banking details, Validate next of kin information , Validate contact numbers (work, Cell and home numbers)
• Decline/Approve financing application in line with the Fraud prevention module
• Contribute to the comparative tracking of fraudulent transactions (number, trends and type) against previous periods and industry trends
• Identify process/policy improvement opportunities to support the minimization of  approved fraudulent transactions and make recommendations
• Develop and maintain good relations with respective Employer Groups and other external stakeholders
• Maintain good relations with all consultants and credit vetting department to ensure to ensure timely and efficient service to all members
• Attend to all telephone enquiries
• Complaints handling from parties
•  

Qualifications:

• Matric - Essential / Minimum
• Post School Qualification - Banking/Finance/Audit - Essential / Minimum
• Computer Literacy - MS Office Suite 

Experience:

•  2 years Administration / Auditing
• 1 Year Operational Contact Centre

Knowledge and Skills:

• Knowledge of the financial industry & quality assurance
  Excellent telephonic and writing skills, time management, organized, attention to detail, fact finding, problem solving.  Computer skills
  Integrity, Dignity, Teamwork, Accountability and Ownership, Innovation and Professionalism