Final Costing Administrator at Hollard Insurance

Role Objectives:

• To manage and control the risks inherent within the motor assessing process and finalisation of final repair calculation to enable correct payments to MBR.

Key Responsibilities:

• Conducting final repair calculation that would cover labour rates, discounts, utilization of repair panel is appropriate e.g. Warrantees, BEE, technical expertise vs merits of repair.
• Insure/Process the Final Repair Calculation Request (FRC Request) as received from the Motor Body Repairer (MBR) is in line with the MBR Service Level Agreement (SLA)
• Control any additional repair methods which does not correspond with the first authorized repairs, by contacting the assessor to ensure the assessor is aware of these additional requests and has been authorized by the assessor during the Work In Progress (WIP)
• Authorize the FRCR on Audatex once agreed to by networking the Final Repair Calculation Authorization to the MBR for Invoicing/payment.
• When manual FRCR is received to process these requests manually and follow the same process as above.
• Broker/Branch FRCQA Audits, from time-to-time Brokers and Branches will request an Audit on an Assessor to ensure the correctness of the FRCA done by the assessor.
• Identify trends and provide recommendations for continuous process improvement and controls to reduce any negative impact to Hollard.
• Ensure compliance with standard operating procedures and protocol within the Group motor assessing team.
• Ensure all precaution done in terms to mitigate any risk of customer dissatisfaction.
• Ensure to follow process when dealing with all stakeholders, act with fairness and integrity and professional at all times.
• Adhere to timelines in terms of agreed turnaround times to ensure customer satisfaction.
•  
• Ensure relevant statistics and reports are updated timeously and accurately.
• Liaise with repairers, suppliers and service providers to ensure relevant feedback is given where needed.
• Assist with MBR complaints and or queries and ensure solution is followed through.
• Knowledge of the complete end to end process regarding a claim and the repair process.
• Authorization of repairs via Audatex.

Required Knowledge and Experience    

• 3 years’ experience in Motor Claims end-to-end process.
• Motor Assessing experience is preferred.
• Audatex experience (advantage)
• Final Repair Calculation experience (advantage)
• Motor assessing system, SPM, Excel (advantage)

Educational Requirements    

• Matric (NQF 4)