Executive Housekeeper - Cape Town at Tsebo Solution

Duties & Responsibilities    

• Responsibility and management of your site,
• Attend to any client request and do so pro-actively and with urgency,
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
• Output based contracts must be managed efficiently,
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
• Ensure work schedules/job cards are in place,
• Ensure consistently high service standards are maintained for all services in scope with regular inspections,
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
• Ensure that staff are correctly and smartly dressed displaying a name badge,
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on the job training sessions performed by you,
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file,
• Conduct interviews, capture psychometric assessments and collate engagement packs,
• Enrolment of new staff,
• Daily updates on WhatsApp Group and various communication channels regarding staffing totals and or absenteeism,
• Assist with induction of all new recruits,
• Maintain staff uniforms,
• Ensure all online training takes place and schedule time slots for all participants,
• Ensure that staff receive their payslips,
• Keep monthly consumables file updated and provide it to unit manager at the end of the month for processing and billing,
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication:

• Regular client meetings with clients signing off unit visit checklist,
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.

Labour Management:

• Work with HR to allocate staff to sites according to policies and procedure,
• Complete time sheets and submit to the administration department as per the deadlines,
• Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied,
• The Housekeeper is required to participate in CCMA cases and union meetings if required,
• To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs,
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

• Actively manage unit leave liability and leave plans according to company policies and targets,
• Continually identify potential of additional business within existing contracts and once off cleaning opportunities, 
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month,
• Ensure debtors collection is in line with contractual agreements,
• Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed,
• Chemical and consumables are ordered in line with a monthly pre-determined budget.

General:

• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR,
• Ensure that our TCS brand is protected and represent,
• Ensure that statutory/legal requirements are strictly adhered to,
• Keep abreast of changes in all company policies and procedures.

Skills and Competencies    

• Strong on client relationships and strong communication skills,
• Strong leadership skills,
• Computer Skills – MS Office,
• Data Capturing (Accuracy – Meticulous to detail),
• Stock management,
• Sense of urgency,
• Problem solving experience,
• Be flexible and adaptable,
• Able to work independently and under pressure,
• Able to work long hours, after hours and some weekends.

Qualifications    

• Minimum Matric or relevant experience,
• Relevant tertiary qualification advantageous,
• Relevant operations and people management experience,
• Minimum of 5 years’ experience in a similar environment on middle management level,
• 5 years Executive Housekeeper experience within the 4/5 star hotel industry,
• Experience in managing or overseeing large compliments of people,
• Understand cleaning principles and knowledge of company policies and procedures,
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
• Strong people skills and knowledge or Industrial relations.