Digital Operations Manager at Educor Holdings

Market Related/ Negotiable/Competitive

The Digital Operations Manager is a key role responsible for overseeing and optimizing the operational processes within a digital-focused organization. This role involves managing various digital initiatives, projects, and teams to ensure efficient and effective execution of digital strategies. The Digital Operations Manager will collaborate closely with cross-functional teams to enhance digital processes, monitor performance metrics, and drive continuous improvement.

Qualifications:

• Bachelor's degree in business administration, digital marketing, information technology, or a related field. Master's degree is a plus.
• Proven experience in digital operations, project management, or a related role.
• Strong understanding of digital technologies, tools, and trends.
• Excellent leadership and team management skills.
• Exceptional problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Project management certification (PMP, Agile, etc.) is desirable.
• Familiarity with data analytics and reporting tools.
• Ability to adapt to a fast-paced, evolving digital landscape.

Key Responsibilities:

• Operational Strategy:
  • Develop and implement operational strategies aligned with the organization's digital goals and objectives.
  • Identify opportunities to enhance operational efficiency and effectiveness in the digital domain.
  • Collaborate with senior management to define key performance indicators (KPIs) and establish benchmarks for digital operations.
• Project Management:
  • Plan, execute, and monitor digital projects from inception to completion.
  • Coordinate project resources, timelines, and budgets to ensure successful project outcomes.
  • Manage project risks and issues, making necessary adjustments to keep projects on track.
• Team Leadership:
  • Lead and manage a team of digital professionals, including project managers, analysts, and coordinators.
  • Provide guidance, coaching, and mentorship to team members, fostering their professional growth.
  • Foster a collaborative and innovative team environment.
• Process Optimization:
  • Evaluate existing digital processes and workflows to identify areas for improvement.
  • Streamline and optimize operational processes to enhance productivity and reduce inefficiencies.
  • Implement best practices and industry standards to drive operational excellence.
• Performance Monitoring:
  • Monitor key performance metrics and analytics related to digital initiatives.
  • Analyze data to identify trends, insights, and opportunities for optimization.
  • Prepare and present regular performance reports to stakeholders.
• Stakeholder Collaboration:
  • Collaborate with cross-functional teams, including marketing, IT, finance, and customer support, to align digital operations with broader business objectives.
  • Engage with external partners, vendors, and agencies to ensure seamless execution of digital projects.
• Change Management:
  • Lead the adoption of new digital tools, technologies, and processes across the organization.
  • Manage change effectively by communicating benefits, addressing concerns, and providing necessary training.
• Risk Management:
  • Identify potential risks related to digital operations and develop mitigation strategies.
  • Ensure compliance with relevant regulations, data privacy standards, and cybersecurity protocols.

Qualifications

Qualifications:

• Bachelor's degree in business administration, digital marketing, information technology, or a related field. Master's degree is a plus.
• Proven experience in digital operations, project management, or a related role.
• Strong understanding of digital technologies, tools, and trends.
• Excellent leadership and team management skills.
• Exceptional problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Project management certification (PMP, Agile, etc.) is desirable.
• Familiarity with data analytics and reporting tools.
• Ability to adapt to a fast-paced, evolving digital landscape