Diagnostician Technician Representative Global Grade 10 at Barloworld Equipment

Key Output

• Ensure improved product health for all products in area of responsibility
• Provide support for new product introduction
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering and management
• Provide expert technical support for Warranty resolution and 1 hour training sessions
• Ensure effective self-management and performance ownership
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learner ship experience]
• Demonstrated practical and theoretical training skill
• Sound interpersonal relationship skills
• Computer Literate (MS Office & SIS ET)
• Trouble shooting, problem solving and failure analysis skills
• Knowledge of components
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills.
• Planning and prioritizing of jobs, Computer Literate (MS Office & appropriate SAP proficiency SIS STW).