Desktop Investigator at Prime Meridian Direct (Pty) Ltd

Main responsibilities

• Review and authenticate all incoming claims, accurately and efficiently requesting any missing information or documentation.
• Interact with clients in an empathetic and sincere manner, building on our company values and brand while adhering to established procedures for processing claims by recording all pertinent information on our system
• Develop excellent product knowledge to confidently evaluate claim legitimacy according to the terms and conditions outlined in the policy documents
• Ensure client satisfaction by effectively addressing and managing claim expectations, employing Treating Customers Fairly principles and communicating clearly with clients and service providers
• Organise and update daily workflow tasks and queues to ensure timely processing and the achievement of daily targets with precision, within the service timeframes
• Help the company identify potential fraudulent claims
• Perform various administrative duties required to support the function
• Excellent client and service provider interactions

Minimum requirements

• Matric
• Completed Degree, in one of the following, Criminology (Honours), Law (LLB), Forensics or Finance/Accounting
• Excellent communication skills, be articulate and fluent in English with a neutral accent
• Previous experience in claim’s investigation is an advantage