Debtors Communications Clerk - Corporate Services at Intercare Group South Africa

ABOUT
Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

Intercare Corporate Services situated in Lynnwood, Pretoria, seeks to recruit a Debtors Communications Clerk. The focus of this position will be to handle all queries of sms, telephonic and email communication, to respond courteously and professionally within 24 hours, with detailed notes on the system and feedback to customer.
CRITICAL OUTPUT

• Monthly planning of all patient communication to RCM management
• Compiling of correct ages to compile SMS notification lists, ensuring that all credits are considered, and credits are reported for allocation if necessary.
• Ensure medical aid website and Health ID registrations are completed as part of the new practice registration process.
• Ensure compliance of medical aid agreements between practices and funders.
• Ensure the tariffs agreed upon in the contracts are communicated and correctly loaded onto the PMA system.
• Assist with tariff updates, linking and testing as and when required.
• Timeous and professional answering and resolving of all patient emails and queries.  
• Timeous processing of payments and follow ups of outstanding accounts.
• Reporting of all complaints.

REQUIREMENTS

• Grade 12 or Finance related qualification
• Minimum 3 years administrative experience in a healthcare debtor’s environment
  advantageous
• Understanding of Medical Accounts and Medical Aids
• Knowledge of the GoodX system will be advantageous
• Strong verbal and written communication skills
• Highly organised and able to tackle multiple tasks
• Customer service orientation and team player
• Financial and business acumen
• Ability to work well under pressure
• Attention to detail

CLOSING DATE: 24 July 2023