Customer Value Proposition Manager C at FNB South Africa

Purpose

• To formulate tactical strategy and associated delivery plans through managing the end to end core value propositions while ensuring operational implementation through the achievement of value propositions. This role will craft Operational strategies to grow and build Banking products through enabling horizontal alignment across sub-segments to provide sustainable long term returns and profitability.

Experience and Qualifications

• Minimum Qualification - Relevant Post Graduate
• Experience - 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level
• Additional Knowledge - Sales strategies and target setting
• Consumer behaviour
• Customer life-cycle
• Banking products and channels
• Internal systems knowledge
• Knowledge of product value chain

Responsibilities

• Develop and implement integrated sales strategies for family products customer sub-segments that enable and drive sales delivery in partnership with leadership
• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Participate in planned activities that are appropriate for own and employee development
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Drive shareholder value through profitable and integrated frameworks, guidelines and optimisation plans
• Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy
• Provide subject matter expertise and thought leadership
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
• Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
• Develop tactical plans to drive revenue growth