Customer Support Representative at Safal Steel

Description

• Processing of all orders on the system timeously and accurately.
• Controlling the progress of all sales enquiries through to a successful sale.
• Attending to walk-in, telephonic and other sales enquiries timeously.
• Providing an effective arm to the external sales representative.
• Compliance with all company processes and policies and ensuring these are followed correctly.
• Shouldering the responsibility of accurate order input.
• Managing & controlling the progress of sales enquiries through to a successful sale
• Controlling all aspects of customer relationship management to your respective portfolio and maintaining sound relationships with existing clients.
• Assistance in achieving company budgets.
• Follow ups on production and transport to ensure order is dispatched timeously as per customer needs.
• Portraying the Safintra brand of Service, quality and integrity.
• Providing assistance to finance department in respect of collections.
• Communicating and assistance in resolving customer complaints.
• Effective use of Navision.
• Attendance in and participation of stock takes, conference attendance and training sessions.
• Any other duties and tasks as assigned by management from time to time.

Requirements

•  Minimum academic qualification: Grade 12
• iQualifications as an added advantage: Sales and marketing qualification