Customer Success Analyst at Apex Group

The Role

• This is an exciting opportunity to start a role in a rapidly growing Fintech company. The role can involve hybrid working as the majority of customers are outside of the UK so interaction is principally remote. However, our core team is based in the City of London and regular visits to the office are expected.

Key Responsibilities

• A product support professional to join the FAC team as we enter the phase of deploying our software into a live production environment that will require high quality and responsive customer engagement to ensure levels of satisfaction are extremely high.

Responsibilities To Include

• Playing an active role in customer implementation projects including platform configuration, customer testing and go live support;
• Supporting customers in their day to day use of the FAC software, primarily focused on Fund Administrators and Fund Managers;
• Contribute to the development of training materials and training of new users;
• Helping to maintain a comprehensive online help and knowledge base resource for our users;
• Helping to maintain training, test and demonstration environments;
• Be an enthusiastic and flexible part of an evolving team and help us to grow and improve our capabilities as our customer base and product range expands.

Skills Required

• Experience working with Financial Markets software as well as knowledge of Know Your Client, Investor Onboarding and Transfer Agency for private funds is preferred;
• A self starter, able to work independently and as part of a team and has a diligent, organized and detail focused approach to their work;
• Highly motivated to provide excellent customer service and with the ability to work under pressure to deadlines - often in support of clients in different time- zones;
• Has some experience of business systems testing and implementation projects;
• Has the ability to work under pressure to deadlines - sometimes in support of clients in different time- zones;
• Excellent verbal and written communication skills with a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds and the ability to form connections with others even in an online