Customer Services Representative - Johannesburg at Cummins Inc.

In this role, you will make an impact in the following ways:

• Collective cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle. Aligns the supply plan with the demand plan and drives stability in the supply chain.
• In charge of assigning customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; duties might include logistics management) to ensure orders are shipped in time.
• Act as the single-point-of-contact to Cummins' customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
• Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.

Qualifications

To be successful in this role you will need the following:

• Degree in related field preferred.
• 2 plus years of relevant customer order management, account management or in the supply chain field.
• Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook).
• Knowledge of Quality Management Systems.