Customer Service Specialist (AU Hours) at Believe Resourcing

About the Role:

• Our client is looking for an independent contractor to join their team as a Customer Service Specialist with Australia’s leading retailer for D-K cup bras. In this role, you'll be crucial in driving delivering exceptional customer support. This role offers the flexibility of remote work while providing the opportunity to contribute to a leading brand in the industry. 

Hours of Work:

• Monday to Friday, 5 nights per week.
• 12:30 AM - 10:30 AM SAST (South African Standard Time), aligned with Sydney time of 8:30 AM - 6:30 PM.
• 45-hour week, with a solid block of uninterrupted hours primarily focused on answering phones.

Work Environment:

• Work from home in a quiet space with no background noise during phone calls.
• Reliable fibre internet connection and backup power is essential.

Requirements:

• Knowledge and experience in selling and fitting brands like Panache and Elomi;
• Familiarity with the South African market, with stockists like Storm in A-G Cup;
• Attention to detail;
• Tech-savvy;
• Strong communication skills, both with colleagues and managers (proactive and self-motivated);
• Excellent English (spoken and written);
• Curiosity and a drive for continuous improvement;
• Demonstrates initiative and a strong work ethic.

Technical Skills (valued but not essential):

• Experience with tools like Reamaze, Zendesk, Freshdesk, Ring Central, Shopify, Notion, and Slack.

Key Responsibilities:

• Drive increased sales revenue through exceptional customer service.
• Handle incoming calls using the computer-based phone system (Ring Central).
• Call back customers to address inquiries or follow-ups.
• Respond to customer emails (tickets) and live chat inquiries.
• Engage in suggestive selling (cross-sell and upsell) during inbound calls and emails.
• Perform administrative duties related to Customer Service, including checking Catch and MySale Marketplaces, assisting with tasks from the warehouse, and responding to online product reviews.
• Provide support to the business with any additional tasks as needed.\