Customer Service Internship at Oxford University Press Southern Africa

Principal Accountabilities:

• Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
• Answer calls in line with set standards to resolve customer queries
• Handle customer call courteously, efficiently, and promptly
• Receive product training to be able to promote products to customers
• Follow up with internal teams on customer queries
• Provide 1st line support on digital products
• Communicate progress of queries to customer
• Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc.

Gain exposure to and develop an understanding of:

• The educational publishing industry
• The customer service environment
• OUPSA product
• Supply chain, warehouse and distribution processes
• Database maintenance
• Data capturing
• SAP, MS Office

Requirements

• A diploma or degree in a relevant field
• Experience in a call centre or customer care role will be an advantage
• Computer literacy – Word, Excel, PowerPoint
• South African citizen
• Access to reliable transport