Credit Control Supervisor at Diplomat Distributors

Job profile:
To oversee and manage timely processing and payment of accounts receivable invoices, to positively impact cash flow and working capital including:

• Identify potential errors and misallocations of the Trade Debtors Book.
• Credit vetting of new applications.
• Relationship building and knowledge of relevant customers.
• Compiling relevant reports within the credit control function.

Key Responsibilities:

• Meet and achieve the DSO as set by the Departments targets.
• Provide an effective and timely response and solutions to all debtors' queries.
• Monitor the status of invoices. E.g. Overdue and queries on delivery notes
• Attend and participate in monthly TCPA meetings.

Oversee and supervise the Credit Control Team in terms of:

• Implementing initiatives to maximize cash collection from a wide range customer base.
• Creating and implementing reports to inform management decisions about payments/non-payments, customers exceeding credit limits as well as impending queries.
• Trade Debtor Compliance with Trading Terms.
• Contributing to the cost savings targets of the company.
• Preparing monthly forecast to inform the cash flow forecast.
• Resolving price queries with the KAM though comparison of invoices to the actual order placed by the customer.
• Reconciling credit notes that were processed and liaise with operations if discrepancies are identified.
• Liaising with operations to resolve product shortage queries and process credit notes where required.
• Actively engage with the customers to build relationships and to solve problems.
• Obtaining proof of delivery for unpaid invoices and liaise with customers to inquire the reason for non-payment or short payment.
• Conducting age analysis of debtors and advise management of out-standing payments and claims.
• Engaging with the credit controllers to ensure that all orders are released daily.
• Processing credit/debit notes as well as all customer rebates and dis-counts according to their Trading Terms.
• Managing customer reconciliation as well as payment allocation.
• Record keeping of all credit related documents.
• Communicating with relevant internal departments to facilitate timely processing of invoices to prevent negative impact on the business.
• Embarking on a continuous learning drive to stay abreast with best practice.
• Taking responsibility for self-development through self-study, identification of learning opportunities.

Position Requirements:

• Completed Matric or equivalent, accredited by SAQA.
• Diploma in Credit Management or equivalent work experience.
• Minimum of 6 years' experience as a Credit Controller.
• Minimum of 2 years FMCG, Modern trade, Credit Control Supervisor experience.
• Team management experience.
• Financial / Accounting systems knowledge.
• Advanced MS Office (Excel, PowerPoint, Word) and SAP.
• Must be well organized, reliable and self-motivated.
• Excellent time management, organizational skills, and a high level of attention to detail.
• Excellent communication skills, with the ability to do presentations.
• Ability to interact with all relevant departments within the organization.
• Able to work overtime when required.