Consultant, Quality Assurance at Standard Bank Group

 JOB DESCRIPTION

To ensure that quality assurance evaluations are conducted across all Internal Channels and Retentions areas in VAF internally, analysing of trends/patterns, conducting root cause analysis, mentoring on areas of concern and providing recommendations for improvement to relevant business units and to prevent re - occurrence and sustain continuous improvement.

QUALIFICATIONS

• Experience of Quality Assurance and Service Monitoring is preferable
• Experience in Coaching/Training is recommended
• Experience in data analysis or research would be an advantage
• Computer literacy (MS Office) essential at intermediate level
• People management experience

ADDITIONAL INFORMATION

• Adopting practical solutions with an emphasis on learning by doing.
• Aid effective problem solving and requires being effective at probing and analysing situations efficiently and accurately
• Working well in a team.