Concierge at Accor Hotel

About the Job

Job Description

Position Overview:

• Ensure that every guest's arrival is marked by a warm and personalized welcome. 
• Be aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service for the duration of their stay.
• Designing guest itineraries according to a 5 star standard by going over and beyond what is expected. 
• Tailor each guest's experience to their preferences and requirements.
• Use guest information and history to provide personalized recommendations and anticipate their needs during their stay.
• Accurate and timeous reporting of all glitches and the implementation of a recovery plan to turn around the guest experience.
• Pay attention to detail when fulfilling guest requests, from arranging transportation to booking reservations.
• Ensure that each aspect of the guest's experience is flawlessly executed.
• Is required to ensure timely and seamless service when dealing with guest requests.
• Providing proactive, knowledgeable and engaged service to all guests.

Qualifications

Job Requirements and Qualifications:

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
• Experienced in Property Management Systems, i.e. Opera Cloud, MS word, Excel, Outlook and PowerPoint.
• Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues).
• Demonstrates proficiency in English (Verbal, Written, Reading).
• Conversational proficiency on another language is an advantage.
• Excellent organizational and planning skills.
• Strong ability to work under pressure.
• Positive Attitude and a good sense of humour
• Enjoy anticipating and exceeding guest expectations.