Commercial & Residential Debt Collector at Trafalgar Property and Financial Services

The ideal candidate should possess:

• Proficiency in computer skills, particularly in Microsoft Office applications.
• Fundamental comprehension of legal procedures associated with rental collection.
• Basic knowledge of accounting principles
• Familiarity with the Debt Collectors Act
• At least two years’ experience as a debt collector

Required Competencies:

• Effective written and verbal communication skills
• Friendly and approachable demeanour
• Proficient time management abilities
• Capacity to perform under pressure
• Skill in delegating tasks to different departments
• Strong leadership qualities
• Outstanding organizational skills
• Meticulous attention to detail
• Ability to collaborate within a team setting
• Adaptability to change
• Grade 12 - Matric

The responsibilities for the Commercial & Residential Debt Collector, summarized but not limited to, encompass:

• Collection of outstanding rentals through effective communication via SMS and phone calls.
• Implementation of demand letters through electronic and postal channels.
• Handling the Notice to Cancel Lease process and confirming lease cancellations.
• Coordinating the handover of accounts to attorneys for collection.
• Reconciliation of accounts, ensuring accuracy in the identification and allocation of payments.
• Thorough review of the unallocated list to address any discrepancies.
• Allocation of payments and addressing client queries promptly.
• Preparation of journals for DCA reversals and providing accurate figures for statistical reports.
• Facilitating the blacklisting process.
• Initiating debt collection recoveries as needed, ensuring daily diligence in the process.