Client Director : Old Mutual Corporate at Old Mutual South Africa

Job Description

• Responsible for the retention of key clients (including investment servicing), increasing share of wallet within existing clients, as well as driving traditional and non-traditional strategic partnerships for Old Mutual Corporate.
• You and your team will work collaboratively with other stakeholders (product teams, investment strategy teams, asset managers etc) in the pursuit of the role’s objectives.

Develops and drives institutional and large corporate market segment Strategy

• Develop and implement long-term strategies for client retention, increasing share of wallet, and growing non-traditional strategic partnerships.
• Define changes and enhancements to the value proposition and market positioning required to win in the market in collaboration with the EB executive committee.
• Develop and grow market share in the large and institutional market segments through a market leading advice-led capability; while ensuring coverage-based model of all EB solutions and products.

Translates and cascades strategic directives into operational goals

• Translates the strategy into relevant structures, roles and processes, setting operational measures and standards.
• Monitor performance of the business model and maintain ongoing relevance and sustainability.
• Work closely with the Distribution team who will be responsible for the development and execution of the distribution strategy
• Ensure that all business and operational functions across the value-chain are aligned to ensure that customer and stakeholder expectations are met.
• Ensure the development of a healthy pipeline of new business through effective business development
• Accountable for the delivery and growing of sustainable profits.
• Direct advice and consulting capabilities and services, overseeing service delivery and execution of client initiatives.

Facilitates robust business partnering and stakeholder management

• Provide ongoing thought leadership and expert decision support for all parts of the value chain
• Lead, Manage and support the various consulting teams and senior leadership, in service delivery, account acquisition and evaluating performance.
• Manages broad stakeholder relationships
• Role model client centric behaviour
• Monitor and respond to developments in client’s business interests

Models management & leadership effectiveness

• Define performance parameters and measurements for area under supervision.
• Manage service delivery through other managers and their teams.
• Hold first line managers accountable for managerial work, including selection, performance management and talent management.
• Ensure effective talent management including succession planning; transformation per the BBBEE targets of the segment and national EAC (economically active population), skills development and training for a sustainable operating model and diverse high performing team
• Encourage a culture of continuous learning and development in the organisation
• Champions and enables change initiatives and facilitates constructive Culture shift

Oversees and ensures risk management, governance and compliance

• Ensure that the business unit is compliant with Group Governance Framework, Segment strategy and operating model and any statutory legislation and regulations
• Interpret Group policies and frameworks for the business and embed into the business
• Enable appropriate supplier procurement oversight and contracting in line with the business’s BBBEE objectives, SMME focus and agile delivery
• Identify and manage key strategic risks; escalates where risks cannot be addressed at this level.
• Understand the unfolding environment that industry & competitors face and defines related risks.

Role Requirements: Skills, Qualifications and Experience

• Matric
• Relevant Business degree / NQF7
• MBA or similar advantageous
• Minimum 10 years employee benefits and consulting experience, with sound management and business exposure
• Deep knowledge of customer segment
• Deep understanding of the profit pool and strategies to maintain and extend a market leading share
• Exposure in driving key account/coverage strategies
• Demonstrated ability to develop and maintain positive relationships with all stakeholders internally and externally.
• Sound knowledge of the principles and practices associated with providing a high standard of quality customer service and satisfaction
• Sound leadership and people management skills with the ability to influence and inspire the team
• FAIS compliant

Closing Date

06 April 2023